Refund & Return Policy

Introduction

At Richwell Teas, we take utmost care to ensure that our products reach you in perfect condition. In the rare event that you receive a defective or damaged product or package, we offer a simple returns and replacement process, subject to the conditions outlined below.

Eligibility for Returns

If you happen to receive a defective or damaged product/package, you can raise a returns and replacement query by sending an email to support@richwellteas.com within 7 days of receiving the order.

• Please attach a clear image of the item received so we can evaluate the issue/condition.
• The product must be unused and in its original condition.
• All original packaging, labels and tags should be intact.

Return & Replacement Process

Products acknowledged as “damaged” or “defective” will be reverse picked by us through our logistics partners wherever service is available.

Once we receive the item at our facility, we will:

• Inspect and verify the condition of the returned product;
• Confirm whether it meets our damaged/defective return criteria;
• Initiate the process of refund or replacement, as applicable.

Refunds

After successful verification of the returned product, the refund amount will be credited back to your bank account within 5–7 business days.

The mode of refund may depend on your original payment method and your bank’s processing timelines. You will be notified via email once your refund has been initiated.

Limitations & Claims

Richwell Teas will evaluate each return and refund request in accordance with this Refund & Return Policy. While we strive to assist customers wherever possible, Richwell Teas will not and is not bound to fulfil all claims.

Claims may be declined, for example, where:

• The request is raised after the 7-day window from the date of delivery;
• The product is found to be used, altered, or not in its original condition;
• Original packaging, labels or tags are missing or damaged;
• Damage is due to misuse, improper handling, or causes not attributable to Richwell Teas.

Contact for Return Requests

To raise a return, refund or replacement request, please write to us at:

Email: support@richwellteas.com

When contacting us, please include:

• Your order number;
• Full name and contact details;
• Clear photos of the product/package showing the issue;
• A brief description of the problem.

Our team will review your request and respond with the next steps as soon as possible.